“There is only one boss: the customer. And he can fire everybody in the company, from the chairman on down, simply by spending his money…
“I use the first 15 minutes of each day to read competitive websites and any press they might be receiving. Knowing what our competition is…
“Olympic athletes have coaches — so should CEOs. I have had a coach for years, Ed Batista, who I work with at least biweekly to recognize…
“Thinking about spending this way keeps me focused on how each dollar contributes to building the company.” –Mike Zivin, co-founder and CEO of Whittl, an…
“Recessions are the best time to start a company. Companies fail. Others hold back capital. If you are willing to do the preparation and work,…
“This is often described as ‘managing by wandering around,’ but don’t undervalue it. Having random conversations with different people across the organization will help you keep your…
“I’m a zero-inbox CEO. Occasionally I don’t get there, but each night I give it my all to power through via all available gmail shortcuts…
“I’ve made it a habit to be a positive, enthusiastic source within my company. Even in the morning, ‘hi’ or ‘welcome’ has huge ripple effects across the…
“This enables me to get things done on the same day instead of allowing the guilt pile to build up. I keep blocks on my schedule…
“So much of work becomes too focused on the what — the plan we’re writing, the project we’re trying to complete on time, the deadline we…